FSA fines Capital One over failures disk warrior 4 media
The FSA (Financial Services Authority) has fined credit card and loans provider, Capital One Bank (Europe) Plc (Capital One) £175,000 for tomtom one xl wiki failing to have adequate systems and controls for selling Payment Protection Insurance (PPI) and for failing to treat its customers fairly.
PPI is applied to a number of credit products including mortgages where can i get spss from, loans, credit and store cards, and protects a borrower’s ability to tomtom one xl wiki pay the loan in case of accident, sickness or unemployment. Around 6.5 to tomtom one xl wiki 7.5 million policies are taken out each year
The regulator says that tomtom one xl wiki from January 2005 to April 2006, Capital One failed to tomtom one xl wiki ensure that 50,000 customers received important information about the policy - including all exclusions - although they did receive a tomtom one xl wiki policy summary. Affected customers were unable to check what they were covered for tomtom one xl wiki or if the policy was right for them.
While Capital One’s main business is providing credit cards, loans, and tomtom one xl wiki savings accounts from its operations centre in Nottingham, it also sells PPI on a tomtom one xl wiki non-advised basis to its credit card and loan customers over the tomtom one xl wiki telephone, internet or during the card application process. The FSA’s investigation focussed purely on credit card PPI sales. During 2005 Capital One sold approximately 335,000 UK credit card PPI policies.
The watchdog concedes that tomtom one xl wiki Capital One has been proactive in carrying out a full remedial programme addressing the tomtom one xl wiki systems and controls issues. Indeed, one part of the remedial programme ensured that tomtom one xl wiki those customers who did not receive the policy document had the tomtom one xl wiki opportunity to be compensated. The cost of this part of the tomtom one xl wiki programme, including potential premium refunds and settled claims, is estimated at around £3 million, of which £1.1 million related to tomtom one xl wiki customers after general insurance regulation started in January 2005.
This fine follows two phases of FSA work looking into PPI and tomtom one xl wiki the way it is sold. A third phase is underway and tomtom one xl wiki by the end of June 2007, the FSA will have tomtom one xl wiki visited over 200 PPI firms in two years.